Frequently Asked Questions
Everything you need to know about shopping with The Impound.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed as store credit or a refund to your original payment method.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, The Impound ships worldwide. Please note that international orders may be subject to customs duties and taxes depending on your country's regulations.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.